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FAQs
Below you will find frequently asked questions along with helpful answers.
You can use the myDPD portal and app to track your parcels in real time and manage delivery: change the delivery date and address or have the parcel sent to a parcel locker.
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If you have a parcel sent to a parcel locker, you can no longer change the delivery address once the courier has placed the parcel into the parcel locker.
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You cannot forward a parcel from one parcel locker to another.
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You can find the nearest parcel locker by clicking here
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It may be that you can't have the parcel delivered to a parcel locker because the parcel has to be signed for (for example, when sending a contract that a specific person has to sign). If you will need to pay for the contents of the parcel on delivery, you cannot have the parcel sent to a parcel locker on your own. To have this kind of parcel sent to a parcel locker, write to [email protected] or inform the courier. The problem may also be that the parcel does not meet the weight or size requirements. The parcel cannot weigh more than 20 kg; the maximum length is 61 cm; maximum width is 44 cm; and the maximum height is 37 cm.
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Please check if the parcel number entered matches with the number received by e-mail/SMS. If the data matches, contact the seller.
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In case of changing the delivery address, the parcel is delivered on the nearest working day, therefore the delivery timeframe is reassigned. Delivery may also be affected by the traffic conditions, special weather conditions or other unforeseen circumstances. If the parcel is redirected to the parcel locker, the parcel may be delivered on the same or the next working day. This depends on the parcel locker selected and courier delivery schedule.
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Yes, you can change the address again. However, keep in mind that the address cannot be changed more than two times. If you have had the parcel sent to a parcel locker, you can no longer change the delivery address or have it sent to a different parcel locker. You can manage the shipment with the mobile app or on the myDPD portal.
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Some actions with the parcel are grey and inactive because they are currently unavailable. Which actions are possible depends on the location of the parcel, the services selected, and so on. If you are unable to make a change, please e-mail the Customer Service team at [email protected].
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No, you can use the portal without a registration. However, if you do register, you will have access to all the benefits of myDPD: information, history and status updates for all incoming shipments.
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You can choose one of several options: have the parcel sent to a parcel locker and pick it up at your convenience; change the delivery date to one that is more convenient for you; change the delivery address – for example, have it delivered to you at work. If you are giving your work address, we recommend including the name of the company, the room/building number, etc. You can manage your shipment on the myDPD mobile app or website.
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We will try to deliver the parcel on the nearest working day, if all the delivery data given is correct. The consignee can change the delivery address, choose another delivery day or redirect the parcel to a DPD parcel locker. We will attempt to deliver your package three times. The consignee has the opportunity to collect the parcel from the DPD parcel distribution centre within 7 days (from the first attempt to deliver the parcel) If the parcel is not picked up, it is being returned to the consignor.
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At the parcel locker – tap the screen, click “Collect a parcel”, enter the PIN code you received in an SMS message. A compartment will open with your parcel inside. Take out the parcel and close the door. Select on the screen whether you want to print a receipt.
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Most of the parcel lockers are open 24 hours a day. You can find the opening hours for DPD parcel lockers here.
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You cannot change the delivery method and redirect a parcel from a parcel locker to a home address.
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Yes, you can choose, when you want to receive the parcel. Simply select "Change Delivery Date". Here, you can specify the day when you would like to receive the parcel.
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You can access the portal in one of the following ways: by downloading the mobile app from the "App Store" or the "Play Store"; by entering your parcel number and postal code; or by clicking on the link in the text message or e-mail.
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If you change the delivery address or date, you cannot change the recipient and must sign for the parcel yourself when the courier delivers it. If you are having the parcel sent to a parcel locker, then other person can pick it up with Your given PIN code.
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DPD parcel lockers are available 24 hours a day, and are located near shopping centres and other high-traffic locations. You can use the parcel lockers to send or receive parcels at your convenience.
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If your parcel is at the parcel distribution center, read the status description – it may be that we are unable to deliver the parcel because we have received inaccurate data and the delivery information needs to be corrected. You can correct the delivery information by e-mailing us at [email protected] (be sure to include the shipment number, your contact telephone number and the exact delivery address).
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Yes, you can collect parcels of both friends and relatives. In order to collect the parcel from the parcel locker, you will need the PIN code indicated in the SMS message.
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Yes, you can redirect a parcel to the any parcel locker and collect it at any time. In the main menu, select "Redirect to parcel locker" and follow the instructions. You cannot have a parcel sent to a parcel locker if the parcel has to be signed for (for example, when sending a contract that a specific person has to sign). If you will need to pay for the contents of the parcel on delivery, you cannot have the parcel sent to a parcel locker on your own. To have this kind of parcel sent to a parcel locker, write to [email protected] or inform the courier. You also cannot have the parcel sent to a parcel locker if it does not meet the weight or size requirements. The parcel cannot weigh more than 20 kg; the maximum length is 61 cm; maximum width is 44 cm; and the maximum height is 37 cm.
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If you want the parcel to be delivered to a different address, select "Change delivery address" and fill in the fields. When the address is changed, the delivery is moved to the next business day.
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We will deliver the parcel to the parcel locker the next business day and send you a text message by phone or Viber app (if you use it). You can only pick up the parcel once you receive the text message with the PIN code. You can pick up the parcel from the parcel locker at any time of the day.
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Parcels are stored for 7 calendar days from the date of delivery to the parcel locker. We inform You with a separate message, when parcel is placed in locker.
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You cannot choose the delivery time. We will inform you about the delivery time with 1 hour time window. On the morning of the delivery, you will receive a text message by phone or Viber app (if you use this). In the message, we will give you a one-hour interval when the courier is scheduled to arrive, e.g. 09:50-10:50.
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If you are waiting for the courier, you will receive an SMS in the morning of the delivery day with a 1-hour timeframe when the delivery of your parcel is being planned. If we deliver your parcel to DPD Pickup parcel locker, you will receive an SMS message as soon as the parcel will be delivered to the self-service terminal. In Lithuania the parcels are normally delivered within 1 working day from the parcel collection by the DPD courier. The delivery time depends on the country from which the parcel is being sent.
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If our online help was not able to deal with your question, please do not hesitate to contact us directly.
Contact us directlyPhone number:
Phone: <a href='tel:+37052106777'>+37052106777</a>