Privacy

Personal data information for “myDPD”

This personal data information governs access to and the use of the https://www.dpdgroup.com/ch/mydpd/privacy?lang=en website and the “myDPD” application (hereinafter jointly referred to as “myDPD”). Under the name "myDPD", DPD provides digital platforms on web servers or mobile terminals which enable shippers and consignees to send parcels and to monitor or manage their delivery.

Your personal data is jointly processed by GeoPost/DPDgroup, with registered office at 26 rue Guynemer - 92130 Issy-Les-Moulineaux (France), and its subsidiary DPD (Schweiz) AG, Mülibachstrasse 41, CH - 8107 Buchs. They are together Joint Data Controllers of the Data Processing called “Authenticated consignee interaction” (for consignees with registered account on myDPD), and of the Data Processing called “Parcel delivery & Unauthenticated consignee interaction” (for consignees with no registered account on myDPD).

1. What does “Joint Data Controllers” mean?
It means that under Article 26 of GDPR, GeoPost/DPDgroup and DPD (Schweiz) AG, Mülibachstrasse 41, CH - 8107 Buchs jointly determine the purposes and means of the processing.

2. I am a registered user on myDPD
Why and how do we collect your personal data?
The personal data are processed in the context of delivery services agreements as well as any other existing service related to the creation of your myDPD account.
The data will be used by GeoPost/DPDgroup and DPD (Schweiz) AG, Mülibachstrasse 41, CH - 8107 Buchs, and/or any third party involved in the performance of the services, particularly for the following purposes:
  • Management of notifications to consignees via E-Mail or SMS or social media (Predict, etc.)
  • Execution of prospecting operations to improve the offers and services of GeoPost/DPDgroup and DPD (Schweiz) AG, Mülibachstrasse 41, CH - 8107 Buchs
  • Collection of the level of satisfaction of the consignees
  • Consumers profiling according to uses of DPD services, frequency of delivery, delivery experiences and customer service interactions, etc. (without automated decisions)
  • Display of advertising, newsletters, personalized campaign
  • Loyalty program
We need all the categories of information listed above to allow us:
  • To perform a contract in the context of our delivery activities; or
  • To enable us to comply with legal obligations; or
  • To pursue legitimate interests of GeoPost/DPDgroup and DPD (Schweiz) AG, Mülibachstrasse 41, CH - 8107 Buchs (provided your interests and fundamental rights do not override those interests).

We might collect your personal data:
  • Directly from you within your myDPD account when you choose to provide us with extra information that you find necessary for us to perform the parcel delivery service; or
  • Indirectly from our “BtoB” Customer from whom you have made a purchase and who has provided us with all the information necessary for the delivery or from a private individual sending a parcel.

What personal data do we collect?
GeoPost/DPDgroup and DPD (Schweiz) AG, Mülibachstrasse 41, CH - 8107 Buchs hereby inform you that the personal data collected are not mandatory for the performance of the delivery services. However, they allow us to ensure the best possible quality of service and to optimise the delivery conditions of your parcel.
We may collect:
  • Name,
  • E-Mail,
  • Address (street, street number, house number, postcode, city),
  • Phone number,
  • Parcel number,
  • Title (Mr, Ms),
  • Gender,
  • Company,
  • Free text fields,
  • ID numbers and passports,
  • Login,
  • Delivery preferences (preferred PUDO location, safeplace, etc.),
  • Communication preferences (email, SMS, push, etc).
Data may concern also third person and/or neighbour who retrieve the parcel instead of the consignee.

How long do we keep your personal data?
Your personal data are kept for a maximum of two (2) years following your last connection to “myDPD”, except for your physical address that is kept two (2) years.


3. I’m not a registered user on myDPD
Why and how do we collect your personal data?
The personal data are processed in the context of delivery services agreements.
The data will be used by GeoPost/DPDgroup and DPD (Schweiz) AG, Mülibachstrasse 41, CH - 8107 Buchs, and/or any third party involved in the performance of the services, particularly for the following purposes:
  • Shipment and labelling process;
  • Track and trace by DPD employees;
  • Consultation of the parcel’s status by customers via dedicated applications;
  • Delivery tool management;
  • Order management / collection requests;
  • Parcel’s temperature (containing food) monitoring throughout their life cycle and generate alerts in the event of a break in the cold chain;
  • Calculation of an estimated number of days to deliver parcel based on zip code of both the origin and the destination;
  • Facilitating delivery services with delivery instructions;
  • Track and trace the parcels by the consignees via consignee application;
  • Knowledge improvement and interaction with consignees and prospects;
  • Parcel return management;
  • Collection of the level of satisfaction of the consignees.

We need all the categories of information listed above to allow us:
  • To perform a contract in the context of our delivery activities; or
  • To enable us to comply with legal obligations; or
  • To pursue legitimate interests of GeoPost/DPDgroup and DPD (Schweiz) AG, Mülibachstrasse 41, CH - 8107 Buchs (provided your interests and fundamental rights do not override those interests).

We might collect your personal data:
  • Directly from you when you choose to provide us with extra information that you find necessary for us to perform the parcel delivery service; or
  • Indirectly from our “BtoB” Customer from whom you have made a purchase and who has provided us with all the information necessary for the delivery or from a private individual sending a parcel.

What personal data do we collect?
GeoPost/DPDgroup and DPD (Schweiz) AG, Mülibachstrasse 41, CH - 8107 Buchs hereby inform you that the personal data collected are not mandatory for the performance of the delivery services. However, they allow us to ensure the best possible quality of service and to optimise the delivery conditions of your parcel. 
We may collect:
  • First / last name;
  • Username;
  • E-Mail;
  • Address (including home GPS coordinates);
  • Phone number;
  • Parcel number;
  • Date of birth;
  • Home GPS coordinates;
  • POD;
  • Picture of front door or safe place;
  • COD;
  • Contact details;
  • ID numbers;
  • Additional information necessary for ID check;
  • Free text fields for more detail about the address for example (door code).
Data may concern also third person and/or neighbour who retrieve the parcel instead of the consignee.

How long do we keep your personal data?
Your personal data are kept for a maximum of six (6) months in active database and then in archive database for regulatory purposes, except for your physical address that is kept two (2) years.


4. Who might we share your information with?
We share the information that you provide to us with our staff so that we can provide our services to you:
  • Business partners (shippers), subsidiaries into GeoPost/DPDgroup’s network, suppliers and sub-contractors, especially drivers, for the performance of any contract we enter into with you;
  • Customer service;
  • Marketing and Commercial service.

5. What are your rights on your data?
Under Articles 15 to 22 of the GDPR, you have the right to:
  • Access your personal data and to obtain from the Joint Data Controllers confirmation as to whether your personal data are being processed;
  • Rectification of your personal data and to obtain from the Joint Data Controllers without undue delay the rectification of inaccurate personal data concerning you;
  • Erasure from the Joint Data Controllers of your personal data without undue delay;
  • Restriction of processing;
  • Data portability by transmission of your data where technically feasible.
These rights may be exercised by sending an E-Mail to [email protected].

6. What about our processors?
We only use processors located inside European Union or EEA providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of the GDPR and ensure the protection of your rights.

7. Do we transfer your personal data outside of EU?
We may transfer your personal information outside the European Economic Area ("EEA") or outside the European Union and will only do so if adequate protection measures are in place in compliance with data protection regulation. We use the following protection measures:
  • Transferring to European Commission
  • approved adequate countries under Article 45 of the GDPR;
  • Using appropriate safeguards such as European Commission approved Standard Contractual Clauses or Binding Corporate Rules.

8. How do we secure your personal data?
We use the following security measures:
  • Data encryption;
  • Integrity checks;
  • Daily backups;
  • Physical and hardware security;
  • Physical access control;
  • Logical access control;
  • Traceability of access;
  • Protection against non-human sources of risk;
  • Internal cyber & data protection policy;
  • Regular vulnerability scans and Cyber security audits;
  • Staff awareness and training;
  • Risk management;
  • Incident and data breach managementBas du formulaire.

9. Logging
Basically the service can be used without registration. To be able to use the convenience functions, however, registration is required. This is done either by registering via the service with an email address and password or by using an existing Facebook or Google account. DPD does not transmit any parcel information to Facebook or Google in this respect, and only uses these services for authentication purposes. After authentication, a uniform DPD account is created for all our services. Commercial customers need to request their access data directly through their sales contact.

"Login with Apple ID"
If you use your Apple ID when logging in to DPD, you can register or log in with your Apple account.
You will then be forwarded to the Apple website. For the iOS app the process takes place entirely within the operating system. For the login you will need the email address which is stored with Apple. This is required for identification purposes in order to create a secure DPD account for you and is stored with us. Your Apple profile and your DPD account are permanently linked via the email address. You can remove this link at any time on the Apple website.
DPD never learns your Apple access data. You can read how Apple handles privacy settings in the Apple data protection notices; these are also the valid regulations governing this possibility of logging in and registering with DPD.


"Login with Facebook"
Facebook Connect is an offer from Facebook Ireland Limited (Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland). Its use is voluntary and optional. When using Facebook Connect, Facebook profile data and public data from your Facebook profile are transferred to DPD. We use and process your first and last name, gender, email address, and Facebook ID for simplified registration to use the Parcel Navigator. If you are already a DPD customer, only the Facebook ID will be processed. Your Facebook account is linked to the DPD account via the Facebook ID. This makes it possible for you to register for the service using your Facebook access data via the "Login with Facebook" button. In addition, every time you log in, Facebook will know that you are using the DPD service. The link to Facebook can be revoked at any time on Facebook itself. Please also read Facebook's privacy policy on this subject.

"Login with Google"
The same applies to the use of the Google login. This Google service is provided by Google Inc. ('Google'; Amphitheatre Parkway, Mountain View, CA 94043, USA). Registration and use of Google's services are subject to Google's Privacy Policy and Terms of Use, which you can view at: https://policies.google.com/?hl=en-GB.

 
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