The Live-Tracking function is only available to you once your parcel is in the delivery vehicle. As soon as this is the case we inform you with our Predict service by email and/or SMS about the delivery and the activation of the Live-Tracking function. If the shipper has not activated the Predict service, you can check on the latest status of your shipment in the parcel tracking at any time by entering the parcel number and consignee postcode.

As the consignee you decide when or where we deliver the parcel. You can choose from five redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a Pickup parcelshop, and confirm your selection. In your "Preferences" you can specify what type of delivery suits you best in general.

If you enable our app to find your location we can automatically display the Pickup parcelshops in your area. Even if you don't wish to share your location with us, you can of course also enter your location manually in the search function and find local Pickup parcelshops. Depending on the operating system used it is possible that some functions will not be available to you if you don't share your location with us.

We hope you will appreciate that it is not possible for consignees to pick up parcels along the delivery route. This is the only way in which we can ensure that all parcels can be delivered punctually by our drivers.

You can simply provide us with a safe place for your parcels by specifying a secure deposit location in the shipment tracking function.

Our drivers make a large number of stops on their route, and make every effort to move from stop to stop as fast as possible. The actual length of a stop depends on a range of factors (the local situation, the traffic and/or weather conditions etc.). The time window in the Live-Tracking function gives you a fairly good idea of when you can expect a shipment to arrive.

We work constantly on improving our app, and therefore issue regular updates. In order to avoid any malfunction on the part of your app you should make sure that your operating system is always up-to-date. However, if the app does not function correctly in spite of this, we recommend that you should close the app and then start it once more. Rebooting your smartphone can also help to restore the normal functions. 

Registering offers a number of benefits. For example you will have a list of all the parcels you have received, and can activate/deactivate personal notification preferences.

You can delete your account data in your profile with only a few clicks. After that a check will be made to see if there are still outstanding orders.

Options which are shaded in grey are currently not available. As a rule options are not available because of the product which has been selected. For example, COD parcels can't be delivered to neighbours, because the money for the parcel has to be handed over in person by the consignee who is specified by the shipper. Or, for example, if you have already redirected a shipment, no further changes are possible, at least until the second delivery attempt is due.

In DPD's Live-Tracking function you can follow your delivery and the related time window live. For this very reason it can happen that the time window changes slightly in the course of the delivery – for example if weather and/or traffic conditions lead to a delay. Alternatively it can also happen that our driver covers the route faster than planned, which means that we can deliver your parcel even earlier.

At present our app is available from Version 4.0 for Android and 8.0 for iOS.

No, you can also use our app without registering. However, registration offers a number of benefits: you receive an overview of all your incoming parcels as well as status updates via Push messages.