If your parcel is at the delivery centre, you can arrange for a new delivery. Simply enter your parcel number and specify a different day or place for the delivery in the redirection options.

Our Pickup Parcelshop Finder will enable you to find parcelshops in your area. Simply enter your location or postcode into the search function in order to find out the name, address and the opening times of the stores. Our top tip: if you share your location with us in our app your local Pickup parcelshop will be displayed to you automatically.

As a rule domestic parcels are delivered within one day from the start of the order. For international parcels the delivery time depends on the country of destination.

Our Pickup parcelshops are integrated in stores and are therefore dependent on the relevant opening times. In our Pickup Parcelshop Finder you can find the parcelshop in your neighbourhood and see what its opening hours are.

After you have received your parcel you can rate our delivery service. Simply enter your parcel number and give the service a maximum of five stars. We look forward to receiving your feedback!

Being the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a Pickup parcelshop, and confirm your selection.

Yes, you can also have parcels delivered directly to one of our 800 Pickup parcelshops. Consignees can redirect their parcels to a Pickup parcelshop - even if the original delivery address was not a parcelshop.

A safe place is a place at your property that you chose to enable the driver to deliver a parcel in case you are not at home. E.g. a carport, garage, behind the fence …

Our Live-Tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn't delivered at the notified time, you can send us a message using the contact form and indicating the parcel number. 

You can track your parcel live. Simply enter the parcel number you have received from the consignor, or the P-number on the parcel notification card you have received in your letterbox. Alternatively you can tap on My parcels in order to see where your parcel is. If the delivery day doesn't suit you, you can simply specify a different day or place for the delivery in the change options.

If you have already given a rating for a delivery, this can no longer be changed. Please note that ratings do not refer to individual delivery personnel and are not connected with them. Instead ratings are evaluated anonymously on a collective basis.

Being the consignee, for each shipment you will normally receive an email with the parcel number. If we fail to locate you at home when the delivery is made, you will also find the parcel number and the P-number on the parcel notification card we leave in your letterbox.

There are various reasons why your parcel may be delivered to a Pickup parcelshop: 1. The sender requested that your parcel to be delivered to a Pickup parcel shop (DPD Shop2Shop). 2. You requested that the parcel to be delivered to a Pickup parcelshop instead of the place of delivery initially specified 3. Nobody was in when we attempted to deliver your parcel. You did not provide us with an alternative delivery location (another address, another day, a safe place to leave the parcel, etc.). In such a case

When you made your purchase, you may have used a mobile phone number or email address that is not associated with your DPD profile. You can add additional mobile phone numbers and email addresses to your profile. Furthermore it is possible that the shipper of the parcel didn't provide us with your mobile phone number or email address which we use as an unique identifier.

If we don't locate you at home when we make the delivery and have received no instructions regarding an alternative place of delivery, we will deliver your parcels to the Pickup parcelshop near you. This will enable you to take delivery of your parcels as quickly as possible, even if you can't be at home. In the selection of the parcelshop we always choose the one closest to the place of delivery.

Being the consignee of a shipment you normally receive an email with the parcel number. If we fail to locate you at home when the delivery is made, you will also find the parcel number on the parcel notification card we leave in your letterbox. To track your parcel simply enter your parcel number and specify a different day or place for the delivery in the change options.

It's very important to apply the parcel label correctly when you send parcels. Your parcel label or return label should always be applied to the largest surface of the parcel, where it can be clearly read. In addition you should not use parcel labels which are crumpled or difficult to read.

If the contents of the parcel are damaged when they reach you, you should first contact the consignor. We can only investigate the case and inspect the damage on the instructions of the consignor.